Hi @Jilly21 a couple of obvious suggestions.
Have you checked all the connections are secure?
Do you get Freeview programmes with aerial plugged into the TV directly?
your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here
I don't work here and all my opinions are my own.
