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TV Support

For help with your TalkTalk TV box, channels and apps.

WiFi drops tv drops out and can’t get through to customer service

Lozza15
First Timer
Private Message TalkTalk

on ‎16-12-2024 09:35 PM

Message 3 of 3

WiFi shocking 

4 days trying to contact you 

fed up 

Remote dodgy as well

tv box slow and unresponsive 

Labels:
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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-12-2024 07:11 AM

Message 1 of 3

Hi

 

Also, what model of TV box do you have ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-12-2024 09:36 PM

Message 2 of 3

The WiFi issue has been raised as an incident and is actively being work on for a solution.

 

It's on the incident dashboard which you can find here

 

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Updates will be posted there.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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