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TV Support

For help with your TalkTalk TV box, channels and apps.

You view talk talk box

First Timer
Private Message TalkTalk
Message 3 of 3

My box doesn't work spoke to talk talk tech and they stated that they were aware of issues with the old legend boxes. There engineers were looking into it. Been over a week and not resolved so cannot record anything. I don't know why they will not just replace the box.


Support Team
Private Message
Message 1 of 3



Try the reset options mentioned by fr8ys.  If these do not help, then the box has reached end of life.


We stopped providing these boxes over 3 years ago now, and they cannot be repaired or replaced.


Your only option in this instance would be to request the new TV Hub.




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Community Star
Private Message TalkTalk
Message 2 of 3

The issue surrounding the guide and slow working has now been resolved.


If your box is still having issues, it is coincidental and there is probably another fault.


There are some things to try to rescue the box functions 


Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).