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TV Support

For help with your TalkTalk TV box, channels and apps.

loss of HD channels

delton1
Chatterbox
Private Message TalkTalk

on ‎18-01-2025 08:40 PM

Message 5 of 5

During last two months keep losing HD channels & have to watch on ch 800+ was advised to get a new aerial  this done still same problem suspect Netgem box is this correct.

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to delton1

on ‎21-01-2025 07:33 AM

Message 1 of 5

Morning,

 

Thanks for confirming.

 

Michelle

 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to delton1

on ‎20-01-2025 07:47 AM

Message 2 of 5

Hi @delton1 

 

If you connect the aerial direct to your TV, do you notice any reception issues with these channels, any picture breakup etc ?

 

Thanks  

Karl. 

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delton1
Chatterbox
Private Message TalkTalk
In response to fr8ys

on ‎18-01-2025 09:51 PM

Message 3 of 5

Thanks for info will have to wait for netgem/talktalk to update box.

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎18-01-2025 08:58 PM

Message 4 of 5

I have been offering suggestions regarding issues with the Netgem box, but reported issues seem to be increasing, so don't want to waste your time with potential solutions that may not work.

 

I know these issues have been reported to Netgem and TalkTalk are awaiting a firmware update to apply to the boxes.

 

Staff are back on Monday and will hopefully be able to advise further then.

 

In the meantime I suggest you put the aerial in the TV and bypass the box and use your TV tuner if possible.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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