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TV Support

For help with your TalkTalk TV box, channels and apps.

tV hub

SarahT1
First Timer
Private Message TalkTalk

on ‎11-05-2024 08:50 PM

Message 3 of 3

My programmes stutter intermittently and an HDR prompt comes up in the right top screen. How can I stop this 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-05-2024 08:11 AM

Message 1 of 3

Hi @SarahT1 

 

Did the advice from my colleague help?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎11-05-2024 09:24 PM

Message 2 of 3

The HDR logo comes up when a 4k TV or 4k programme is being streamed. This is normal.

 

As for stuttering, this could be due to a variety of issues 

 

Are you using the HDMI cable supplied with the box? Older cables are not capable of sending 4k content to the TV.

 

Try rebooting your router 

 

If these don't help, then try factory resetting the box to ensure there are no bugs in the software and / or the apps.

 

If this goes not help then please post back for support staff to look into further next week 

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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