uktv internet connection issue

[Gerro]

I have Full fibre broadband 150 with eerie. It works great with all devices. EXCEPT connecting to uktv. When attempting to watch this player I get different error codes but they all mention no internet connection.

Our TV is a Samsung smart TV that works perfectly with all other players. Eerie connection to TV is via wifi.

Does anyone else have this problem and know of a fix.

[Karl-TalkTalk]

Hi

As far as I know. Exceptions cannot be added to individual devices, but you can explore the settings and see if there are any other options.

Karl.

[Gerro]

Just to inform you that I have found the solution. our service - full fibre 150 is served by the Eero hub. Eero includes a security setting that is found in the discovery tab. There is an "Ad blocking" setting that was enabled. I have disabled it and UKTV works perfectly.

Now my next question is - can the eero be set to accept exceptions to the " ad blocking" setting thereby ad block other devices where ads not wanted.

[Karl-TalkTalk]

Hi

If all other apps work correctly, then it may just be an issue with the app itself.  Follow the advice from ferguson and see if this helps.

Karl.

[ferguson]

Try removing the app from your TV and then reinstalling it. Otherwise, reach out directly to Samsung and/or UKTV.