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£90 voucher not arrived

Louise961
Popular Poster
Private Message
Message 4 of 4

Hi it's been over 30 days since my service was active and my £90 voucher from gift cloud that I was promised on signup hasn't arrived like it said it would? 

 

Can anyone here help? 

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3 REPLIES 3

Message 1 of 4

Customer services have recently credited your account for the missing voucher, you can have it refunded to your bank via My Account. 

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Message 2 of 4

Thank you. 

 

I was told by talk talk support on sign up that the voucher would be sent to my email after 30 days of active service 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

I'll move this to the billing section, @Louise961.

 

The vouchers usually take longer than this to come through. 

 

Staff will reply during the week (Monday to Friday).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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