Awaiting payment of money owed to me
on 13-10-2024 06:25 PM
Message 41 of 41
So Talk owe me money it is showing on my Bill they agreed to send it weeks ago back to me nothing happened I called again and told it would definitely be sent it didn't come. I use online chat and told it wasn't owing. Tried to email a further complaint and the automated email goes back to calling or online!
Next step is the ombudsman I feel why are they dragging their feet if I owed them money no doubt they would be hounding me
Labels:
- Labels:
-
Refunds
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
40 REPLIES 40
on 28-10-2024 06:43 PM
Message 21 of 41
Thanks by which means will they respond, on here or email?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-10-2024 06:41 PM
Message 22 of 41
I have re-escalated this to the support team for you, please wait for them to respond.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-10-2024 06:23 PM
Message 23 of 41
No money in bank as per your suggestion.
Please sort this out and reply to my email replies by your team would be appreciated too. Sanelisiwe Ntuli, has emailed I replied and now nothing
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-10-2024 06:20 PM
Message 24 of 41
I keep posting because nothing is being sorted out 😕
Saying that there was a BACs payment is a down right lie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-10-2024 06:17 PM
Message 25 of 41
Reposting is fine, but stick to this thread rather than starting another one.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-10-2024 06:14 PM
Message 26 of 41
No refund is showing in bank account hence why I am posting and very fed up to be told not to repost. If something is not done then what am I to do
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
28-10-2024 04:40 PM - edited 28-10-2024 04:44 PM
Message 27 of 41
@Fedup100000, @Arne-TalkTalk asked some time ago whether you could see a payment that was dated 20.09, processed by BACS, in your bank account.
You need to post back on here only, and not keep starting new threads for the same topic.
Make sure that you reply on the forum. Notification emails are from a No Reply address, so replying to that will not reach support.
The billing team can't investigate what became of the money without you replying on here to Arne.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 17-10-2024 10:44 AM
Message 28 of 41
Hi Fedup100000
Sorry for the delay in responding.
A refund was processed via BACS on the 20.09. The second refund request via cheque was rejected as the refund had appeared to have already been processed.
Can you confirm that the refund has not appeared in your bank account and I can then request the billing team to trace the payment.
Thank you
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 17-10-2024 07:23 AM
Message 29 of 41
Responses by staff are normally within 2 working days.
I have escalated this again for you.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 08:40 PM
Message 30 of 41
That is not my experience of the community, a lot of issues are resolved, the support team here are first class. Humour me, complete your profile details and then wait for a response. What do you have to lose?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 08:18 PM
Message 31 of 41
Do they actually really respond? Given the previously poor response I would be surprised if they did. Thought this just a talking shop for disgruntled customers, do we have evidence anything happens as a result of posting here?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 08:07 PM
Message 32 of 41
OK, I get it. It will help if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 07:48 PM
Message 33 of 41
Yes it is end of service and not a day too soon! I will keep pursuing out of principle.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 07:46 PM
Message 34 of 41
Money owed to me following end of contract and was promised to be sent Via cheque
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 07:45 PM
Message 35 of 41
Have you cancelled your Direct Debit? Is the refund/credit due because of an end of service i.e. have you moved to another provider, or some other reason?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 07:41 PM
Message 36 of 41
Tried to follow your way to get money back and says I can not do it online 😔
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 06:52 PM
Message 37 of 41
Money is normally refunded via the payment method you use.
How do you pay?
Details on refunds are available on the help pages.
It can be found here
https://community.talktalk.co.uk/t5/Articles/Requesting-a-refund/ta-p/2205206
Are you still a TalkTalk customer?
Have you deleted details of your payment method?
Have you checked your account under view my bill?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 06:51 PM
Message 38 of 41
What is the refund for?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 06:39 PM
Message 39 of 41
The person I spoke to assured me a cheque would be in the post and that's what I am waiting for.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-10-2024 06:37 PM
Message 40 of 41
If you have a credit showing on your account, you need to request a refund.
Staff telling you they have sent the refund is technically correct, but they can only credit your account, as this reduces any incidences of fraud in sending money directly to bank accounts.
If you haven't claimed a refund when the next billing cycle is due, the credit will be used against your bill to reduce it.
In my account under bills, you should see a button to request the refund. If its not there, you should see a message about bring unable to request a refund until your next bill is produced.
Hope this helps.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content