Awaiting payment of money owed to me

[Fedup100000]

So Talk owe me money it is showing on my Bill they agreed to send it weeks ago back to me nothing happened I called again and told it would definitely be sent it didn't come. I use online chat and told it wasn't owing. Tried to email a further complaint and the automated email goes back to calling or online!

Next step is the ombudsman I feel why are they dragging their feet if I owed them money no doubt they would be hounding me 

[Fedup100000]

Thanks by which means will they respond, on here or email?

[ferguson]

I have re-escalated this to the support team for you, please wait for them to respond. 

[Fedup100000]

No money in bank as per your suggestion.

Please sort this out and reply to my email replies by your team would be appreciated too. Sanelisiwe Ntuli, has emailed I replied and now nothing 

[Fedup100000]

I keep posting because nothing is being sorted out 😕 

Saying that there was a BACs payment is a down right lie

[ferguson]

Reposting is fine, but stick to this thread rather than starting another one.

[Fedup100000]

No refund is showing in bank account hence why I am posting and very fed up to be told not to repost. If something is not done then what am I to do 

[Gliwmaeden2]

@Fedup100000, @Arne-TalkTalk asked some time ago whether you could see a payment that was dated 20.09, processed by BACS, in your bank account. 

You need to post back on here only, and not keep starting new threads for the same topic.

Make sure that you reply on the forum. Notification emails are from a No Reply address, so replying to that will not reach support. 

The billing team can't investigate what became of the money without you replying on here to Arne.

[Arne-TalkTalk]

Hi Fedup100000

Sorry for the delay in responding.

A refund was processed via BACS on the 20.09.  The second refund request via cheque was rejected as the refund had appeared to have already been processed. 

Can you confirm that the refund has not appeared in your bank account and I can then request the billing team to trace the payment. 

Thank you

[fr8ys]

Responses by staff are normally within 2 working days.

I have escalated this again for you.

[ferguson]

That is not my experience of the community, a lot of issues are resolved, the support team here are first class. Humour me, complete your profile details and then wait for a response. What do you have to lose?

[Fedup100000]

Do they actually really respond? Given the previously poor response I would be surprised if they did. Thought this just a talking shop for disgruntled customers, do we have evidence anything happens as a result of posting here?

[ferguson]

OK, I get it. It will help if  you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

[Fedup100000]

Yes it is end of service and not a day too soon! I will keep pursuing out of principle. 

[Fedup100000]

Money owed to me following end of contract and was promised to be sent Via cheque 

[ferguson]

Have you cancelled your Direct Debit? Is the refund/credit due because of an end of service i.e. have you moved to another provider, or some other reason? 

[Fedup100000]

Tried to follow your way to get money back and says I can not do it online 😔 

[fr8ys]

Money is normally refunded via the payment method you use.

How do you pay?

Details on refunds are available on the help pages.

It can be found here

https://community.talktalk.co.uk/t5/Articles/Requesting-a-refund/ta-p/2205206

Are you still a TalkTalk customer?

Have you deleted details of your payment method?

Have you checked your account under view my bill?

[ferguson]

What is the refund for?

[Fedup100000]

The person I spoke to assured me a cheque would be in the post and that's what I am waiting for. 

[fr8ys]

If you have a credit showing on your account, you need to request a refund.

Staff telling you they have sent the refund is technically correct, but they can only credit your account, as this reduces any incidences of fraud in sending money directly to bank accounts.

If you haven't claimed a refund when the next billing cycle is due, the credit will be used against your bill to reduce it.

In my account under bills, you should see a button to request the refund. If its not there, you should see a message about bring unable to request a refund until your next bill is produced.

Hope this helps.