Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Bill for a non-existing account

meehan
First Timer
Private Message TalkTalk

on ‎09-08-2024 04:43 PM

Message 5 of 5

I haven't had a TalkTalk account for almost four years. This was because when we moved house, Talk Talk said they did not provide services to our new address.

I've now started receiving bills for £50.00 per month. I can't resolve this using Chats because they want an account number, which I no longer have! And I can't find any way to speak to a person!

Any advice would be appreciated.

Labels:
0 Likes
4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-08-2024 03:13 PM

Message 1 of 5

You will get 1 more notification next month showing a zero balance bill, than will be the last. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

meehan
First Timer
Private Message TalkTalk

on ‎16-08-2024 06:58 PM

Message 2 of 5

Thank you Arne-TalkTalk. It will be a relief to stop seeing these messages every month.

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-08-2024 03:26 PM

Message 3 of 5

Hi meehan

 

It looks to be a charge for an old MailPlus service. 

 

I have requested that the charge is removed ASAP.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎09-08-2024 04:45 PM

Message 4 of 5

Are you a Shell customer?

 

If so TalkTalk have taken over your billing.

 

You should have received notification of this from Shell.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026