The new bill will have been made up a couple of days before you were notified so too late to reflect the payment that you made just yesterday, @Padawanmum.
Once issued, it can't be altered - like a printed paper bill.
Try switching the router off for a full 30 minutes. If the payment is in the system, this may be enough to restart the connection. If it's not yet cleared, it will take longer.
Staff will confirm and let you know what amount is then still due.
They reply Monday to Friday, daytime.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
