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Get tailored support with your TalkTalk account and bills.

Cancellation - then monthly bills keep arriving.

RobertPre
First Timer
Private Message TalkTalk
Message 7 of 7

I have spent numerous hours with the 'live chat' nonsense. I received confirmation about my cancellation (verified on their chat emails) that I have cancelled in time and no further payments are due. I am unable to contact the billing dept, to stop their emails about overdue bills. Any email from them is 'no reply'. Hopeless company.

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6 REPLIES 6

RobertPre
First Timer
Private Message TalkTalk
Message 1 of 7

Many thanks for your very welcome intervention. This has been a headache for me since December.

Your assistance is much appreciated.

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Message 3 of 7

Hi RobertPre

 

the error looks to have been cleared so I have requested the network team to close the account. 

 

Will check in 48 hours

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RobertPre
First Timer
Private Message TalkTalk
Message 4 of 7

Arne - many thanks for your investigation. This is very much appreciated.

 

Robert

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi @RobertPre 

 

The account is still active, I have found a fault on your account which is causing the cancellation requests to fail. 

 

It has been logged to the team responsible to fix these errors, once this is fixed the account will cancel correctly.

 

Sorry for any inconvenience caused. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

Call 03451 720088 [open till 7pm today], @RobertPre.

 

There may be a charge for equipment or late billing for phone calls  - it says on the cancellation page that these can come in later.

 

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Gliwmaeden2, a fellow customer.
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