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Message 7 of 7

I have spent numerous hours with the 'live chat' nonsense. I received confirmation about my cancellation (verified on their chat emails) that I have cancelled in time and no further payments are due. I am unable to contact the billing dept, to stop their emails about overdue bills. Any email from them is 'no reply'. Hopeless company.

6 REPLIES 6

Message 1 of 7

Many thanks for your very welcome intervention. This has been a headache for me since December.

Your assistance is much appreciated.

Staff

Message 2 of 7

The account is now closed

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Staff

Message 3 of 7

Hi RobertPre

the error looks to have been cleared so I have requested the network team to close the account.

Will check in 48 hours

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Message 4 of 7

Arne - many thanks for your investigation. This is very much appreciated.

Robert

Staff

Message 5 of 7

The account is still active, I have found a fault on your account which is causing the cancellation requests to fail.

It has been logged to the team responsible to fix these errors, once this is fixed the account will cancel correctly.

Sorry for any inconvenience caused.

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Message 6 of 7

Call 03451 720088 [open till 7pm today], @RobertPre.

There may be a charge for equipment or late billing for phone calls - it says on the cancellation page that these can come in later.

Gliwmaeden2, a fellow customer.