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Cannot log in to account

1Cherry1
Chat Champion
Private Message

on ‎01-03-2023 11:34 PM

Message 5 of 5

I cannot log in to my account.
Message:

"We have detected suspicious login behavior and further attempts will be blocked."

Even email me a link does not work.

Labels:
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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to 1Cherry1

on ‎03-03-2023 11:30 AM

Message 1 of 5

Can you try again to log into My Account

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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1Cherry1
Chat Champion
Private Message
In response to Arne-TalkTalk

on ‎02-03-2023 06:59 PM

Message 2 of 5

I do not use a TalkTalk email for that account, so have no idea. A Gmail account is used and the link arrives, but I always get the above error mesage.

This started after I recontracted Fibre 66 for 18 months and TalkTalk decided to downgrade the line to ADSL for some unknown reason,  without agreement. Now the line is ADSL instead of Fibre.

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎02-03-2023 11:22 AM

Message 3 of 5

Can you log into your email ?  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-03-2023 11:48 PM

Message 4 of 5

Staff reply during the day, Monday to Friday, @1Cherry1  so hopefully this will be picked up before the weekend.

 

 

Gliwmaeden2, a fellow customer.
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