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Compensation for internet outage

An890
First Timer
Private Message TalkTalk
Message 3 of 3

Due to problem with router had no WiFi for one week, I understand I should be getting compensation for this outage , how do I go about ensuring I receive compensation.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi An890

 

Auto compensation can take upto 30 days after the fault is closed as resolved. If you haven't heard anything by the 17.07 then we can escalate it for you.

 

Regards

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

Have a look at the help article to establish entitlement and timescale for payment:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

 

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