Complaint

[Robbies]

What’s happening with regards to my current complaint???? 
I am out of pocket and someone was supposed to contact me when the line was finally fixed which it was on Thursday last week 

[Arne-TalkTalk]

Hi Robbies

There is a call booked for the 13th from a complaint manager around 10am. 

The manager will discuss compensation at that time. 

Regards

[Gliwmaeden2]

Staff are not on here at weekends. 

If you had a loss of service, automatic compensation applies as detailed here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It takes around a month to process. 

I'll move this to the billing section of the forum, as you say that the actual issue with your connection was resolved, @Robbies.