Direct Debit fail by Talk Talk after Shell Migration

[Kareneil]

Just received an email from Talk Talk saying my Direct Debit payment has failed following Migration from Shell Energy and after being advised I needed to do nothing regarding migration.  Now been advised I need to make an immediate one off payment, even though a direct debit is set up. Appalling service from Talk Talk and impossible to speak to a human being to get it sorted.

[Arne-TalkTalk]

HI Kareneil

Thanks for your post.

The direct debit instruction is showing as pending, this is an issue we are aware of , You will NOT be charged an admin fee, we are are asking in the meantime to make a one off payment this month either online or over the phone. 

Apologies for any inconvenience caused. 

[Gliwmaeden2]

Yes, it's something of a shambles, @Kareneil.

You won't be charged the late DD fee, but you do need to make the one-off payment. 

For further clarification, speak to the Shell Migration team. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

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