End of contract

[jimbly]

Hello,

After a couple of months of interference on the phone line and internet connection dropping off sporadically for a couple of hours at a time and 1 visit from a TalkTalk engineer and 2 visits from Openreach engineers failing to sort it out, I decided not to renew my contract on November 12th and moved to YouFibre.  I have not had any notification from TalkTalk about terminating my service or a request to return my router.  My next bill is due in 3 days for the next month charges, obviously I don't want to have this DD taken out this month.  How long am I supposed to wait?

Cheers.

[Gliwmaeden2]

@jimbly, please check the details in the link.

Talktalk does advise also contacting them directly:

 

[jimbly]

Thanks for that, but I know Youfibre have been in touch with TalkTalk.

Cheers.

[Gliwmaeden2]

Unless you contact Talktalk directly, they probably don't know about the switch as I don't think You Fibre is signed up for one touch switching etc, @jimbly:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

You need to call Talktalk on 03451 720088 and speak to the Retentions  / Loyalty team. They'll need 30 days' notice, so leave your Direct Debit in place meanwhile. 

It takes a while to sort out a final bill for £0.00.