Final bill & returns bag

[Clare811]

Hi,

I left TalkTalk yesterday. Please advise how and when I will receive my final bill and when I can expect to receive my returns bag.

i wish both matters to be dealt with promptly with no errors involved.

[Clare811]

Ok will wait for the bill on the 23rd, will this be the final bill?

when will I receive a returns bag?

[Arne-TalkTalk]

Ahh ok You left on the 10th, but paid upto the 23rd, cancellation fee's have not been generated yet, i think you had 7 months left  so any overpayment will be taken out of those charges

[Clare811]

Are you able to tell me why there is a credit as I was expecting early termination charges upon leaving?

Also, please can you confirm when I can expect to receive the returns bag?

thank you. 

[Arne-TalkTalk]

Hi Clare811

Your next bill is produced on the 23rd which should show a credit to be refunded. 

[Gliwmaeden2]

It depends rather on your billing cycle compared with the leaving date, any overpayment or further charges due, @Clare811:

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

If you are worried about not receiving a returns bag, staff can ensure that one is sent out to you.

They will reply during the day [Monday to Friday] and your post is in the queue for attention.