Final bill production

[talkashtalk]

I left talk talk 2 weeks ago.

My over payment of line rental was credited within a week but I haven't had the final bill with the early termination fee on.

How long after leaving should this be produced please?

I assumed it would have been done by now, so am I right in thinking that's it's just on the next bill cycle?

Thanks

[Arne-TalkTalk]

Hi talkashtalk

I will  request a returns bag will be issued in the next few days

Regards

[Gliwmaeden2]

Let's wait for Arne to reply, after the weekend now, @talkashtalk.

If they want it back, they usually mention 42 days from the date of the email. 

[talkashtalk]

Thanks both👍

I wish live chat were able to give me that info when I asked them because they had no clue🤦‍♂️.

They didn't even fobbing me off with just saying the next Bill date.

I haven't had any equipment return requests yet....are they normally sent with the final bill?

[Arne-TalkTalk]

Hi talkashtalk

The account shows that the final bill will be generated on the 1st June.

Regards

[Gliwmaeden2]

Expect the billing cycle to roll on until you receive one for £0.00, @talkashtalk.

Only then is it OK to stop the Direct Debit etc.

Keep a record of posting back any equipment they require.