I recently signed up to a new contract with the promise of a free Echo Dot. None has been supplied, no voucher or claim code sent. I contacted Customer Services and was told that a 'not received' claim would be raised with Amazon. However, what happened was that I was sent a link to contact Amazon and the link told me "As Amazon despatch all the devices, you'll need to contact Amazon directly "
After spending some time messaging Amazon, they will not help me without the voucher code which I have not received. So, I went back to CS and after an hour managed to 1. get confirmation that I was entitled to an Echo Dot and 2. that a claim for would be raised with Amazon.
However, I have only received another link to the same Amazon page telling me again that "As Amazon despatch all the devices, you'll need to contact Amazon directly "
So, raound in circles, still unresolved and about two hours wasted. It's reached the point where I am ready to give up as it's just not worth the time. This is my last hope. Can anyone help?
My complaint was logged as TalkTalk Case ID: ET-795756
