I rang TalkTalk on 03451720088 on 23/2/23 and cancelled the TV Package of my account. I was told the new price would be £31-95 for 18 months, this was confirmed by email that day.
I also requested a bag to return the box which did not arrive.
On 10/3/23 I received my next bill which was £50-64 I rang that day and was told I would receive a credit of £18-69 and a bag would be sent to return the box which arrived on the 13/3/23, I posted it the next day and I obtained a proof of Delivery and I checked on the Post Office track and trace website and it was delivered to you on the 18/3/23.
On the 17/3/23 £31-95 was deducted from my bank account which was correct.
I was told to check my account after the 17/3/23 to check the new rate of £31-95 was shown on my account. On 20/3/23 I checked, and it showed the next bill will be £53-09. I rang immediately and spoke to Penelope who investigated the matter and said she could not arrange for the account to be altered to £31-95 and could not tell me when it would be amended, but marked the file about the wrong amount and my query and told me told me to keep checking the account on the website.
I am now hoping the community team can sort this matter out for me as soon as possible.
Thanks
