Left talk talk 2 months ago still being billed !!

[Beereal]

Left talk talk end jan and switched to new supplier. Talk talk still billing me! Contacted them last month and they refunded the money they had taken but now received an email with monthly bill! Been on live chat AGAIN they are so unhelpful . help! 

[Gliwmaeden2]

The point is, it's the One Touch Switch system that is not functioning properly. 

Talktalk are clear in their original advice  - all very well saying "it's a bit late now", but it is advice that is up there on the site.

Just as with changing energy suppliers  - you really need to inform both companies and not just rely on the switching service. 

As I said earlier  - no point posting on this thread.

I will lock it to new posts, as it can upset other / former customers if they keep getting notifications long after their own issue has closed.

[BlueSky99]

It's a bit late now for that Gliwmaeden2. The TalkTalk system has failed me so I'm not able to get my account closed despite being on the phone for 2 hours now and sending hundreds of WhatsApp messages. No one can help. Every time I give notice the system rejects the request.

I've not idea what process of change the network is in or how reliable the systems are. I'm meant to be able to contact a new provider and everything happens automatically. TalkTalk need to up their game if their system can't cope with the OFCOM rules that have been in place since September 2024.

It's quite plain to see it's not meant to be necessary to contact TalkTalk if I want to leave out of contract.

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider

[Gliwmaeden2]

I would simply follow the advice given on Talktalk's own cancellation information page [use the forum search engine to find advice/support pages, @BlueSky99]:

 

I wouldn't fully trust the One Touch Switch system while the whole network is in such a process of change. 

You've posted on someone else's very old thread - please follow up on your own, as this won't be addressed by staff.

[BlueSky99]

Same here with me:

https://community.talktalk.co.uk/t5/Billing/BEING-BILLED-MONTHLY-AFTER-LEAVING/m-p/3109017#M337938

I'm starting to think it's being done on purpose to boost profits as not everyone will notice the money coming out. TalkTalk rejects the request to leave sent by the new ISP but they don't tell anyone so monthly bills keep coming. When the customer catches on and gives notice again, TalkTalk rejects the request once more but doesn't tell the customer so more bills will arrive. It's disgraceful the amount of time and energy customers are having to put in to get it sorted while the threatening emails and letters demanding payment continue being sent.

[Gliwmaeden2]

Please return to the message board and click on start a topic to begin your own thread. 

The issue will be dealt with during the week  - forum staff are not on here at weekends. 

[wwhli]

Happening to me too!

[Arne-TalkTalk]

Hi Beereal

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including the relevant TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.