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Migrated from Shell - Account registration issue

DH0101
Chatterbox
Private Message TalkTalk

on ‎12-08-2024 09:43 PM

Message 5 of 5

This appears to be a common problem. TalkTalk has sent me emails about the Shell migration which includes my new account number. However, I can't register with that email address because I was previously with TalkTalk and the email is still registered to an old account number which was disconnected in 2021.

 

Can this old account be wiped so that I can register and view my current active service?

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4 REPLIES 4

DH0101
Chatterbox
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎13-08-2024 10:56 AM

Message 2 of 5

Thanks @Arne-TalkTalk 

 

Registered now with my new account number  👍

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-08-2024 10:37 AM

Message 3 of 5

Hi @DH0101

 

Can you try to register your new account, I have removed the old account details so it should be OK now. 

 

Register here https://www.talktalk.co.uk/login/

 

Regards

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ferguson
Community Star
Private Message TalkTalk

on ‎12-08-2024 09:47 PM

Message 4 of 5

You are right, there have been issues. Rest assured that the support team here will help you with this.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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