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Message 5 of 5

This appears to be a common problem. TalkTalk has sent me emails about the Shell migration which includes my new account number. However, I can't register with that email address because I was previously with TalkTalk and the email is still registered to an old account number which was disconnected in 2021.

Can this old account be wiped so that I can register and view my current active service?

4 REPLIES 4

Staff

Message 1 of 5

No problem, happy to help.

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Message 2 of 5

Thanks @Arne-TalkTalk

Registered now with my new account number 👍

Staff

Message 3 of 5

Can you try to register your new account, I have removed the old account details so it should be OK now.

Register here https://www.talktalk.co.uk/login/

Regards

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Working From Home Tips

Message 4 of 5

You are right, there have been issues. Rest assured that the support team here will help you with this.