Migrated from Shell cannot register account

[Tecnobaz]

Hello, I have migrated in from Shell but cannot register for My Account.  

If I try to register I get the message:

"There was a technical error

We’re very sorry and working hard to resolved this. Please try again later."

The email I am trying to use to register already exists in My Account, as I have been with TalkTalk previously, which may be the cause of the problem. I know the password for this account if that helps. Logging on to MyAccount with that email address just shows my old discontinued TalkTalk accounts, not the new one created when I migrated from Shell.

Could someone do a bit of tidying up on my My Account so that I can register with my new account migrated from Shell?

[Arne-TalkTalk]

HI Tecnobaz

It looks like you have re-registered your old account, your new account number starts with a 9, can you register again using the new account number. 

Thank you 

[Gliwmaeden2]

Staff will respond after the weekend, @Tecnobaz.

[Tecnobaz]

No I can get in now but only old accounts from years ago are showing.

Barry

[Arne-TalkTalk]

Hi @Tecnobaz

Can you register your new account on our website  www.talktalk.co.uk/login/

It should be fine now.

[ferguson]

You have come to the right place, the support team here should be able to sort this out for you.