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on 22-08-2024 08:21 PM
Hello, I have migrated in from Shell but cannot register for My Account.
If I try to register I get the message:
"There was a technical error
We’re very sorry and working hard to resolved this. Please try again later."
The email I am trying to use to register already exists in My Account, as I have been with TalkTalk previously, which may be the cause of the problem. I know the password for this account if that helps. Logging on to MyAccount with that email address just shows my old discontinued TalkTalk accounts, not the new one created when I migrated from Shell.
Could someone do a bit of tidying up on my My Account so that I can register with my new account migrated from Shell?
on 26-08-2024 11:41 AM
HI Tecnobaz
It looks like you have re-registered your old account, your new account number starts with a 9, can you register again using the new account number.
Thank you
on 23-08-2024 06:55 PM
Staff will respond after the weekend, @Tecnobaz.
on 23-08-2024 02:57 PM
No I can get in now but only old accounts from years ago are showing.
Barry
on 23-08-2024 06:57 AM
Hi @Tecnobaz
Can you register your new account on our website www.talktalk.co.uk/login/
It should be fine now.
on 22-08-2024 09:07 PM
You have come to the right place, the support team here should be able to sort this out for you.