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Migrated from Shell cannot register account

Tecnobaz
First Timer
Private Message TalkTalk

on ‎22-08-2024 08:21 PM

Message 6 of 6

Hello, I have migrated in from Shell but cannot register for My Account.  

 

If I try to register I get the message:

"There was a technical error

We’re very sorry and working hard to resolved this. Please try again later."

 

The email I am trying to use to register already exists in My Account, as I have been with TalkTalk previously, which may be the cause of the problem. I know the password for this account if that helps. Logging on to MyAccount with that email address just shows my old discontinued TalkTalk accounts, not the new one created when I migrated from Shell.

 

Could someone do a bit of tidying up on my My Account so that I can register with my new account migrated from Shell?

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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Tecnobaz

on ‎26-08-2024 11:41 AM

Message 1 of 6

HI Tecnobaz

 

It looks like you have re-registered your old account, your new account number starts with a 9, can you register again using the new account number. 

 

Thank you 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Tecnobaz

on ‎23-08-2024 06:55 PM

Message 2 of 6

Staff will respond after the weekend, @Tecnobaz.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Tecnobaz
First Timer
Private Message TalkTalk

on ‎23-08-2024 02:57 PM

Message 3 of 6

No I can get in now but only old accounts from years ago are showing.

 

Barry

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎23-08-2024 06:57 AM

Message 4 of 6

Hi @Tecnobaz

 

Can you register your new account on our website  www.talktalk.co.uk/login/

 

It should be fine now.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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ferguson
Community Star
Private Message TalkTalk

on ‎22-08-2024 09:07 PM

Message 5 of 6

You have come to the right place, the support team here should be able to sort this out for you. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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