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Message 4 of 4

Hi there,

I just received an email from you advising that I have cancelled my direct debit.

This is not true, and my payment of £31.23 was taken from my credit card as normal on 10th July 2024.

Can you please investigate and advise.

Many thanks

W E Jones

3 REPLIES 3

Staff

Message 1 of 4

Hi williamejones

Your latest invoice has been produced on the 1st, Recurring card payment may not work this month so please make a one off payment before the 9th August.

Regards

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Message 2 of 4

@williamejones, please don't post any personal information in the thread, including the title.

There should be adequate information in your profile details for Talktalk staff to identify your account.

Gliwmaeden2, a fellow customer.

Message 3 of 4

If you pay by credit card, this may count as a recurring card payment, which is not functioning in July / August, @williamejones.

If this is the case, you will need to make a one-off card payment instead.

Gliwmaeden2, a fellow customer.