Just like so many others and recent posts I have switched from TT to Vodafone using one touch switching. This went through successfully and I recieved all emails and communications from Vodafone and Openreach indicate my new Vodafone service is up and running. I also received emails from TT saying they have been informed I am moving to another provider and aksing me to reconsider, if I wanted to stay.
On the morning of the switch (16/12/24) the TT connection was down and I connected the Vodafone equipment which was setup including new broadband landline number.
However I am and still being billed by TT. I have raised this via the chat facility / phone calls / emails and subsequently raising complaint CMP-812960 / ET-1030754 and many more emails to the ‘Heretohelp’ email. However so far I have not been able to get my account closed and final bill issued, despite TT saying they will issue a final bill within 10 days of the move.
I am also expecting a refund for the money paid to TT since 16/12/24.
There have been a number of recent posts for the same issue (eg as below). Which have been resolved via the community who facilitate the closure of the TT accounts.
https://community.talktalk.co.uk/t5/Billing/One-touch-switching-saga/td-p/3079914
Please can you help?
Thanks.
