I have had an internet problem since at least the summer holidays last year. It disappear as regular problem. Already been replaced router, cable, something outside the house and the problem returns. I have been a TT customer for many years and I think that is the end of it. Earlier the problem was solved in a few days, with time it gets worse and worse and I have to wait longer. On Friday 17 March I reported the error, it was supposed to be solved in 2-3 working days. Still nothing. The Internet is there for a few minutes and then disappears. I have no information about the repair, the website shows the reported error, without any timeline now. And what, shall I wait another 2-3 working days..again?
No response or update.
Back in October I was also supposed to be reimbursed some money for the lack of internet, it was supposed to be automatically deducted, but nothing. I gave up, I was happy that the Internet was back, until last Friday.
It started that it gradually slowed down, I thought it was temporary until it disappeared completely.
This cannot be the case, I regularly pay for what I get with limited, not guaranteed speed, or no internet access at all. I have enough of this. My contract ends in September. You do not provide me with the service I pay for, you do not honour the contract, so can I count on cancelling the contract at no cost to me, or do I have to stay with TT until the end of the contract as a punishment?
I am preparing an official complaint, this is not acceptable.
