Payment

[Anonymous]

Hi there, 

I closed my direct debit account in December and made a due payment using my new bank account. I can't seem to change my account details to the new bank account, but my profile says the payment was 'paid'. I have received an email saying this did not go through. So why does it say 'paid' on my TT account. also I need to change my bank details for the new Direct Debit, how do I do this?

[Arne-TalkTalk]

Hi stevenrobbie

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

Have you checked your new bank statement to see whether the payment cleared?

It may be that you paid the bill too close to the due date for the usual Direct Debit  - the System may be having a fit about the closure of the DD.

Whatever is actually going on , I'll move this to the billing section for you, @Anonymous.

Ensure that you have completed your Personal Information in the profile area. Go via your avatar/name; settings. SAVE CHANGES.