Returning Equipment

[yorkshirekev]

I've received a few emails asking me to return my equipment in the return bag. However, I have never received the return bag. Frustratingly these emails are not monitored so you can't just reply to them. I have requested one using the chat feature of my logged-in account but still no bag has arrived.

I have just received another email saying I will be charged £50 because I didn't return the equipment within the deadline!

What a terrible service. Can TalkTalk legally charge me for not returning the equipment when they have failed to provide a way for me to do so? This feels like some kind of scam to extort money from ex-customers.

I guess I now have to try multiple other ways to get in contact with them so I can return their equipment. Very time-consuming and frustrating. Has anyone else had this hassle from TalkTalk?

[Arne-TalkTalk]

I have updated your account to stop any charges. 

[ferguson]

Make sure you get and keep the proof of postage receipt when you take the returns bag to the Post Office. 

[yorkshirekev]

Hi Arne,

Thank you for looking into this. Today, the return bag finally arrived through the post so I can return the equipment. However, the deadline has passed so I don't know if I would still get changed but hopefully not. I did manage to call customer services last night to highlight the issue and a note has been added to my account to say I had not received the return bag, but I've not had any confirmation.

I have updated my profile to include my talktalk account number.

Thanks again,

Kev.

[Arne-TalkTalk]

Hi yorkshirekev

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[fr8ys]

Hi,

I have raised this formally with support staff for them to respond.

Hopefully they will do so soon.