The bar on my account still hasnt been lifted

[Candice2]

My Internet got restricted at around 4:30pm I paid the outstanding balance and my Internet still isn't working I spoke to someone and they said 3 to 5 hrs and my Internet would be back on its still not working it's saying sign into network when I try and connect my phone to the wifi

[Arne-TalkTalk]

You may have a fault, as there is no bar on the account , where are you seeing "sign in required"

[Candice2]

Yes have re started everything reset my router turned it off for 30 mins it's saying sign in required and when I click it just comes up blank

[Arne-TalkTalk]

I cant see any barr on the account have you restarted all the equipment ?

[Gliwmaeden2]

Try following these instructions, @Candice2 :

 

Make sure that the router is OFF for fully 30 minutes. Then power up again. 

[Gliwmaeden2]

Wait for staff to reach this thread, @Candice2. It is in the queue for attention. The workflow is automated, so it's best just to watch for a reply now.

[Candice2]

My Internet still won't connect its saying sign in required then when I click that its just a blank page 

[Candice2]

Thank you

[Gliwmaeden2]

It sometimes takes longer, @Candice2, so may be sorted overnight.

Let us know. 

If you need further help, staff will need to identify your account. Add your Talktalk landline number or account number to your community forum profile details. 

Go via your avatar/name; settings; Personal Information.  SAVE CHANGES. 

Staff reply during the day, Monday to Friday. 

I'll move this to the billing section for you