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on 05-06-2023 10:56 PM
My Internet got restricted at around 4:30pm I paid the outstanding balance and my Internet still isn't working I spoke to someone and they said 3 to 5 hrs and my Internet would be back on its still not working it's saying sign into network when I try and connect my phone to the wifi
on 07-06-2023 11:40 AM
You may have a fault, as there is no bar on the account , where are you seeing "sign in required"
on 06-06-2023 02:45 PM
Yes have re started everything reset my router turned it off for 30 mins it's saying sign in required and when I click it just comes up blank
on 06-06-2023 12:36 PM
I cant see any barr on the account have you restarted all the equipment ?
on 06-06-2023 07:55 AM
Try following these instructions, @Candice2 :
Make sure that the router is OFF for fully 30 minutes. Then power up again.
on 06-06-2023 07:37 AM
Wait for staff to reach this thread, @Candice2. It is in the queue for attention. The workflow is automated, so it's best just to watch for a reply now.
on 06-06-2023 07:11 AM
My Internet still won't connect its saying sign in required then when I click that its just a blank page
on 06-06-2023 12:12 AM
Thank you
06-06-2023 12:01 AM - edited 06-06-2023 12:02 AM
It sometimes takes longer, @Candice2, so may be sorted overnight.
Let us know.
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I'll move this to the billing section for you