on 03-08-2021 09:38 AM
I receive an email from TalkTalk letting me know my latest bill has arrived. However, when I try to log in to my account I get the message "Your email address is not recognised. Check you have typed it correctly or you may need to register your TalkTalk details to gain access to My Account."
I used to be able to access my account, but now can't do anything because it says the email isn't recognised. Nor can I register.
on 11-08-2021 09:43 AM
on 05-08-2021 11:48 AM
@thewithers, can you find the delete option in the vertical 3 dot menu?
Apart from that, it's fine just to have posted back that you managed to resolve this issue for yourself.
05-08-2021 11:25 AM - edited 05-08-2021 11:26 AM
Wow, this Community Forum is unfriendly to navigate and limited in any useful function. I have now solved my own problem as I didn't receive any response. TalkTalk must have de-registered my account without telling me (I previously had access without any difficulties). I have now managed to re-register and gain account access. There's no option for me to delete my original post in the Forum, so I'm posting this to say the post is closed.
on 03-08-2021 10:37 AM
Make sure that you have completed your community forum profile details, @thewithers, for staff to identify your account.
Go via your avatar/name; settings; launch Profile Wizard.
It's very important to put your Talktalk landline number in there.
Please look out for a reply from TT staff in the next day or two.