boost charging help

[tinbin]

 my boost contact  ended    i  cancel  it   u are still charging me  for boost  £5   

    i try to sort this in texting   they could not do it  i have to phone  speak to some one 

    been trying now   cannot get throught  am not a happy bunny      

     if i  dont get sorted soon and leaving  back to bt......    

[tinbin]

thanks  will do

[Aroonie_]

We recently had this issue for some reason their system seems to be having issues. My advice would be to contact customer service for help and also get in touch with Ofcom about getting reimbursement if they refuse to discount any costs.

[Arne-TalkTalk]

Calls boost was cancelled on the 15/6/23 you have not been charged since. 

[tinbin]

 ALREADY  did  security questions

[Arne-TalkTalk]

Hi@tinbin 

 Where are you seeing that charge?, your latest bill, and your last bill  doesn't show unlimited calls boost. 

[tinbin]

   i canceled  my  phone  boost  not paying £16   but you are  still charging me the  £5 for the boost.....

craig  

[Arne-TalkTalk]

Hi @tinbin

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

Not sure how you would reach support by texting, @tinbin.

Chat support can do it - or phone. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are not back on here before Monday. 

Which boost is it?

If your phone boost was £5.00 but the offer ended, it would have reverted to £16.00.

Or is it perhaps Supersafe?

If TV, only call centre staff can remove it anyway.