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compensation for loss of service from 27 april

prz94
First Timer
Private Message

on ‎08-05-2023 10:40 PM

Message 3 of 3

Hello

 

creating the topic per PM received from Debbie-TalkTalk

 

i had loss of service from 27apr till 5may. I actually got it fixed only after suggestion posted on community here to turn off wall openreach device (with eero router) for 30minutes and turn it on again. nobody on actual phone or livechat support suggested that and got a couple of openreach ticket created in order to fix it (despite of engineer scheduled nobody was on site). please advice regarding compensation due to receive.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

‎17-05-2023 01:35 PM - edited ‎17-05-2023 01:37 PM

Message 1 of 3

Hi @prz94

 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-05-2023 11:04 PM

Message 2 of 3

@prz94, details of how automatic compensation works:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

It takes around a month to apply after resolution, and will also be affected by the timing of the billing cycle. 

 

Arne will be able to advise. Please look out for his response, daytime Monday to Friday. 

Gliwmaeden2, a fellow customer.
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