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Broadband help

For queries about your TalkTalk broadband service.

Account

Tgaylor
First Timer
Private Message TalkTalk

on ‎19-06-2024 03:39 PM

Message 3 of 3

I have just been switched to Talk Talk from Shell Energy. Will everything remain the same, including the price?

 

Thank you.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-06-2024 08:02 AM

Message 1 of 3

Hi @Tgaylor

 

Yes everything remains the same , the only difference is the bill is from us.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-06-2024 04:10 PM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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