Automatic Channel Changing - Wifi Optimisation

[matthew97]

Please can I have wifi optimisation turned off on my line.

[Karl-TalkTalk]

Hi

optimisation should be off now. If you can also return the old router, that would be great.

Thanks  

Karl. 

[matthew97]

Hey,

Yes received the new router. Seems to perform significantly better than the last, significantly less ping even on busy channels. It looks like the dropping internet connection was due to some line issue in our building which has now been fixed by an openreach engineer.

Really grateful for your help. Also while I am here could I ask for WiFi optimization to be turned off on this new router as well? Just makes life easier. 

Do I need to return the old router now?

Thanks,

Matthew

[Debbie-TalkTalk]

Hi Matthew

Have you received the replacement router?

Thanks

[Debbie-TalkTalk]

Hi Matthew

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

[matthew97]

Yes that would be great that's all I could ask for really. Thank you very much.

[Debbie-TalkTalk]

Hi Matthew

Would you like me to send a replacement router for testing so we can rule this out?

[matthew97]

Yes I have, tried a few different ones. It's both 2.4 and 5 bands as well that lose access to the internet. Basically my devices just give me the "connected to device. Can't provide internet", when connected to the router even when directly next to it.

[Debbie-TalkTalk]

Hi Matthew

Can I just check, have you tested different wireless channels?

If you have already tested this then I can send a replacement router for testing?

[matthew97]

Hey, thanks for that. I just wanted to bring up some issues I have been having here since the online chat doesn't seem to understand. Basically in the last week, my internet connection has been dropping 2-3 times a day. This is generally for up to 20 minutes at a time or until I manually restart the router. The suggestions of the chat would only fix an issue if I was struggling to connect to the router (WiFi extenders etc). I stay in quite a small flat so connection to the router is not an issue. Additionally, all of my devices will lose access to the internet at the same time while still connected to the router so that doesn't suggest it's a weak signal from the router. The router light remains white during outages so really no clue to the cause. Just wanted to check if I am missing anything because at this point I am looking to cancel my contract if it cannot be resolved as I require a reliable connection for work purposes.

[Debbie-TalkTalk]

Hi Matthew

Sorry for the delay.

The WIFI optimisation has now been switched off.

Please let us know how the connection compares.

Thanks

Debbie

[Skynet_TX]

Hi @matthew97,

The support team here will be able to do this for you, but they probably won't be around until Monday now.