BB issues - corroded lines

[Jolie1]

Hello,

I had an engineer out in Feb following updating an old router and Wi-Fi still not connecting.

The engineer stated that the lines around my house are very corroded, so he swapped mine to another one. No issues until Friday 11th April.

No internet at all on Friday when I reported the issue and an engineer came out yesterday (12th) - tested the line from master socket (no issues with tone) and corroborated what the first engineer said about corroded lines.

He swapped my line to a ‘new’ one and said I shouldn’t have any problems.

However, last night watching TV the image started getting pixelated and buffering and this morning there is no internet at all again.

Its been raining overnight and this has historically caused internet issues.

Any advice on how this can be resolved?

I can’t access the live chat on the open case so am posting here as the team were very helpful in Feb 🙂

Thanks,

Jo

[Karl-TalkTalk]

Hi

please retest with the new router and let us know here.

Regards,

Karl. 

[Jolie1]

Update -

Managed to access live chat and a new router is being sent following performing the basic tests.

Feels somewhat pointless given that my current router was a new replacement back in Feb, however I’m aware that technology can become faulty at any time so 🤞 it resolves the issue.

[Gliwmaeden2]

Staff will respond after the weekend, @Jolie1.