We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Been disconnected

Fraggle76
First Timer
Private Message TalkTalk

on ‎25-11-2024 07:55 PM

Message 2 of 2

I was disconnected on the 20th november 2024 for no reason after 25 calls numerous live chats still havent received any information on why been a customer for 15 years and this is how you treat customers promised call backs from complaints on the 22nd / 23rd november never got them talktalk doesnt care about there customers only thing they want is money left a review on trust pilot disgusting I also contacted cicas to see what they can advise

Labels:
0 Likes
1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎26-11-2024 10:50 AM

Message 1 of 2

HI Fraggle76

 

Sorry you are unhappy. 

 

I've checked your account and there was a call on the 5th of November where a cancellation was requested, this was processed and completed on the 20th. 

 

The only way to get the connection back is to place a new order. 

 

Sorry for any inconvenience caused 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes
© TalkTalk 2024