Broadband Speed
on 16-10-2022 06:41 PM
Message 32 of 32
Hello,
Tonight my internet speed is increadibly slow, at least half of what it should be and usually is; I went on the TalkTalk website and looked at what broadband speed packages I could get and my usual results are TalkTalk65 with a minimum of 32mbps, however, now it has changed to minimum of 15mbps and between 15-19..
What has happened for this to change, I've always been getting around 32mbps.
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Buffering
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Connection
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Other
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Speed
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Streaming
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31 REPLIES 31
on 21-10-2022 06:11 AM
Message 1 of 32
Morning,
Thanks for the update and I'm glad to hear that the speed has increased.
Thanks
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on 20-10-2022 03:52 PM
Message 2 of 32
So, it seems like Reddit was the way to go; I’ve come home and turned the router on and plugged the RJ45 back into normal connector and I have 9ms and 34mbps.
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on 20-10-2022 01:13 PM
Message 3 of 32
Hi
OK, check the speeds when at home and let me know if they have changed.
Karl.
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on 20-10-2022 12:05 PM
Message 4 of 32
No, usually I never turn it off; I just read on Reddit that turning it off for a few hours can reset the DLM. So I thought I’d try your suggestion first then once that had failed try the suggestion from Reddit while waiting for an engineer.
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on 20-10-2022 12:03 PM
Message 5 of 32
Hi
Do you turn the router off regularly ?
Karl.
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on 20-10-2022 11:01 AM
Message 6 of 32
Well I mean, the line is already slow so how much worse can it get.
When will somebody come out and fix it?
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on 20-10-2022 10:57 AM
Message 7 of 32
Hi
With DLM you should always leave the router powered on or DLM will think the line has dropped and lower the profile.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 20-10-2022 10:54 AM
Message 8 of 32
No, I turned it off and went to work. As I didn’t know you needed it on for more information.
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on 20-10-2022 10:24 AM
Message 9 of 32
Hi
I'm not seeing the router connected at the moment, can you confirm the router is on.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 20-10-2022 10:02 AM
Message 10 of 32
Hi
I've raised this and will report back shortly.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 20-10-2022 09:16 AM
Message 11 of 32
I’m still getting the same speed.
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on 19-10-2022 10:50 AM
Message 12 of 32
Hi
We wait 48hrs to see if this will respond, so that would take us to tomorrow morning.
If no reaction from DLM then we raise this.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 19-10-2022 10:48 AM
Message 13 of 32
Ok, so what time and what date should I reply and tell you it’s still not working? As this obviously isn’t going to resolve the issue.
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on 19-10-2022 08:11 AM
Message 14 of 32
Hi
DLM or Dynamic Line Management is an automated system. This will respond to line conditions and if there are no errors or issues detected, no excessive reboots etc then it should start to increase the profile in stages usually after 48hrs. If this does not start to happen and the profile does not increase then we contact Openreach to escalate this. Sometimes they reset it remotely if they see no issues, sometimes they may require an engineer to visit before it is reset.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 19-10-2022 08:04 AM
Message 15 of 32
I was under the assumption that a DLM reset could only be performed by an engineer; what enables me to preform the reset myself? As plugging the router into the socket another way shouldn’t do anything unless the splitter was damaged, no?
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on 19-10-2022 06:31 AM
Message 16 of 32
Hi
The profile remains on 20mb. We need to allow 48 hrs for this to change so leave the router at the test socket without rebooting until tomorrow to see if this has increased.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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19-10-2022 12:47 AM - edited 19-10-2022 12:48 AM
Message 17 of 32
Still getting 18mbps. Can you see if there is a fault on my line or anything?
something is definitely wrong somewhere. I get the same on WiFi and on Ethernet
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on 18-10-2022 02:44 PM
Message 18 of 32
Hi
You won't see a change immediately, but if there are no line issues then DLM should see this and change the profile over time.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 18-10-2022 02:26 PM
Message 19 of 32
I’ve done that now and still getting 18mbps
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on 18-10-2022 12:34 PM
Message 20 of 32
Could you try connection your router to the test socket and leave it there for a couple of days to allow the line management system (DLM) to monitor an respond to any improvement. If there is no improvement after 48 hours then we can arrange an engineer visit to investigate
Chris
Chris, Community Team
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