Last Friday, I online chatted and then phoned the service to cancel my subscription. The story is like others, which I would not repeat.
Today (Monday) , I got the sms from Talktalk, as below.
Hi there, we need to speak to you about cancelling your TalkTalk Broadband Account. Please contact us on 0345 172 007
It is a phone number with one digit missing, if it is a UK number! I do not know what trick is that...
After all, last Friday, I received a SMS from Talktalk Update, stating I had reported a problem, and soon another SMS saying my complain is closed , after I phone them for service subscription. I have no SMS or email for the confirmation of cancellation or whatsoever regarding the half-a-hour call on subscription!
I was awaked by today's SMS above, that Talktalk has not take my cancelation seriously and the sales/service guy still plays the trick!
Can someone in Talktalk help this customer to keep the last piece of good impression on Talk, please??!!
