Cease on line

[Jackien2303]

I am moving providers and have been advised that Talk Talk have placed a cease on the line . I need this to be removed so that this transfer can happen . How do I get this removed please . 

[Gliwmaeden2]

@tonip, it gets very confusing if you add something to the end of another customer's old thread.

You need to start a topic of your own. 

Return to the message board and click on start a topic.

You need to be much clearer about the issue: was the house you are moving into previously with Talktalk, or was your own previous house with Talktalk and is this part of a home move?

Please be as clear as possible, and staff will pick up your thread during the day. 

[tonip]

I've just moved into a house previously with talk talk and can't have internet with a new provider. I have rang twice and got nowhere and cut off both times.

[Arne-TalkTalk]

HI Jackien2303

I have sent you a PM to get some more information. 

Thank you.

[Gliwmaeden2]

If you have no luck with reaching support by Chat or Phone at all, please wait for staff to reach your thread after the weekend, @Jackien2303.

Best not to post further, unless to let us know it is sorted, before they respond, so you keep this post moving forward in the queue for attention.