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Broadband help

For queries about your TalkTalk broadband service.

Cease on line

Jackien2303
Chatterbox
Private Message

on ‎17-03-2023 05:07 PM

Message 5 of 5

I am moving providers and have been advised that Talk Talk have placed a cease on the line . I need this to be removed so that this transfer can happen . How do I get this removed please . 

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4 REPLIES 4

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to tonip

on ‎31-10-2023 09:58 PM

Message 1 of 5

@tonip, it gets very confusing if you add something to the end of another customer's old thread.

 

You need to start a topic of your own. 

 

Return to the message board and click on start a topic.

 

You need to be much clearer about the issue: was the house you are moving into previously with Talktalk, or was your own previous house with Talktalk and is this part of a home move?

 

Please be as clear as possible, and staff will pick up your thread during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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tonip
First Timer
Private Message

on ‎31-10-2023 07:12 PM

Message 2 of 5

I've just moved into a house previously with talk talk and can't have internet with a new provider. I have rang twice and got nowhere and cut off both times.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-03-2023 10:53 AM

Message 3 of 5

HI Jackien2303

 

I have sent you a PM to get some more information. 

 

Thank you.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-03-2023 05:11 PM

Message 4 of 5

If you have no luck with reaching support by Chat or Phone at all, please wait for staff to reach your thread after the weekend, @Jackien2303.

 

Best not to post further, unless to let us know it is sorted, before they respond, so you keep this post moving forward in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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