Cisco AnyConnect VPN not working

[JulzF]

Hi

I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk and to ask if this can be removed.

Could this issue be resolved please.

Many thanks 

JulzF

[Karl-TalkTalk]

Hi

Simply visit a board such as https://community.talktalk.co.uk/t5/Fibre/bd-p/fibre

select the 'Start A Topic' button at the top.

Karl

[Arinar80]

Thanks for the response, how do I do that? Do you have a link to the message board?

[Gliwmaeden2]

@Arinar80,

If you look back through the thread, you'll see that each customer was asked to start their own topic, to avoid confusion in the replies.

Please return to the message board and click on start a topic. 

Staff reply during the day, Monday to Friday. 

Leave your router on, and let staff know (in your new post) if any time during the day is not convenient tomorrow  - you'll lose service for for c 5 minutes. 

[Arinar80]

I have created account and added the relevant details, what else do I need to do now?

[Arinar80]

I am having the same problem after three weeks of trying to get this resolved, how can it be resolved?

[Debbie-TalkTalk]

Thank you @AnnaTills 

I've just posted on your topic now.

[AnnaTills]

Hi Debbie,

I've created a new post here: Cisco anyConnect VPN Issues - TalkTalk Help & Support

Thank you.

[Debbie-TalkTalk]

Hi @AnnaTills 

Apologies for this.

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

[AnnaTills]

Hi,

I also seem to have the same issue with my router, the current firmware is SG4K100202.  Can this also be resolved for my router as well?

Much thanks.

[Debbie-TalkTalk]

Hi @JulzF 

I'm so glad to hear this, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[JulzF]

Hi Debbie

The change you have made to the router firmware seems to have worked.

Thank you very much for your help 😁

JulzF

[Briando]

ok done. thanks

[Debbie-TalkTalk]

Hi @Briando 

Apologies for this.

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

[Briando]

Hi

I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk and to ask if this can be removed.

Could this issue be resolved please.

[Debbie-TalkTalk]

Hi @JulzF 

Apologies for this.

I've made a change to your router firmware, please can you retest?

[JulzF]

Hi

I can confirm I have updated my community profile.

Thanks

JulzF

[Michelle-TalkTalk]

Hi JulzF,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle