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For queries about your TalkTalk broadband service.

Constant drop outs with my broadband

Peter_F
Conversation Starter
Private Message
Message 84 of 84

Helllo,

 

This is a re-occuring problem that's gotten so bad it's just a joke. I've have constant drop-outs in broadband connection that happen at leat twice a week for months now (Sometimes lasts for days when I can't get a stable connection and internet is pretty much unusable).

I am getting beyond frustrated and just want a stable connection, is that too much to ask? What the hell do I pay for?! 

Could an OCE please look into this ASAP?

 

Thanks.

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83 REPLIES 83

Message 61 of 84

Hello,

 

I'm sorry to hear this. I've optimised the connection as requested. Please let us know how the stability compares.

 

Thanks

 

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Peter_F
Conversation Starter
Private Message
Message 62 of 84

Hi,

My connection is dropping again. Could an OCE please stabilise my profile again?

 

Thanks.

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Message 63 of 84

Hi,

 

Thanks for keeping us updated 🙂

 

Thanks

 

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Peter_F
Conversation Starter
Private Message
Message 64 of 84

Hi,

 

The connection seems stable again.

 

Thanks.

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Message 65 of 84

Hi Peter_F

 

I'm really sorry about this.

 

I've optimised your connection again.

 

Thanks

 

Debbie

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Peter_F
Conversation Starter
Private Message
Message 66 of 84

Hi,

My connection seems to be dropping again. Could an OCE please stabilise my profile again?

 

Thanks.

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Message 67 of 84

Hi

 

That's great news, thanks for letting us know.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Peter_F
Conversation Starter
Private Message
Message 68 of 84

Hi Debbie,

 

The connection seems to be stable again.

 

Thanks and have a Happy Christmas too!

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Message 69 of 84

Hi Peter_F

 

Yes no problem 🙂

 

Have a good Christmas.

 

Thanks

 

Debbie

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Peter_F
Conversation Starter
Private Message
Message 70 of 84

Hi Debbie,

I think this would be a good idea but I'm not going to be around much for the Xmas period so would like to do this after the new year. Can I give you a heads up closer to the time (prob early January 2022) to send out a new router?

 

Thanks

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Message 71 of 84

Hi Peter_F

 

I think we should also send a router for testing, would you like me to arrange this?

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Peter_F
Conversation Starter
Private Message
Message 72 of 84

Hi Debbie,

 

Thanks, it seems to have stabilised again, but I'll continue monitoring to see how it goes.

Why does it seem so hard to keep up a stable connection?

 

Cheers.

 

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Message 73 of 84

Hi Peter_F

 

Apologies for this.

 

I have optimised the connection again. Please let us know how the connection compares.

 

Thanks

 

Debbie

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Peter_F
Conversation Starter
Private Message
Message 74 of 84

Hello,

My broadband connection is dropping again! Its been about a week of stability and now its dropping all over again. Could an OCE please check my profile?

 

Thanks

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Message 75 of 84

Hi Peter_F

 

Ok no problem. If you do experience any further issues then please let us know and we will send you a new router.

 

Thanks

 

Debbie

Peter_F
Conversation Starter
Private Message
Message 76 of 84

Hi Debbie,

 

The make and model of my router is a Huawei HG533, I've had it for a few years now.

My broadband connection still seems to be stable since yesterday.

 

Thanks.

Message 77 of 84

Hi Peter_F

 

Thanks for keeping us updated.

 

I've checked the connection stats again and I can see that the SNR has dropped again and this can affect the stability and performance of the connection.

 

Can I just check, which make and make and model of router are you using?

 

Thanks

 

Debbie

Peter_F
Conversation Starter
Private Message
Message 78 of 84

Hi Debbie,

 

I have been monitoring the connection for a couple of hours now, and it seems to have stabilised!

Whatever you have done seems to have worked, thanks! Could you keep my profile as it is now so I can continue to have a stable connection?

 

Thanks again!

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Message 79 of 84

Hi Peter_F

 

Thank you, please let us know how you get on.

 

Debbie

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Peter_F
Conversation Starter
Private Message
Message 80 of 84

Hi Debbie,

 

Thanks, I'll monitor the connection to see if it stabilises.