Constant drop outs with my broadband

[Peter_F]

Helllo,

This is a re-occuring problem that's gotten so bad it's just a joke. I've have constant drop-outs in broadband connection that happen at leat twice a week for months now (Sometimes lasts for days when I can't get a stable connection and internet is pretty much unusable).

I am getting beyond frustrated and just want a stable connection, is that too much to ask? What the hell do I pay for?! 

Could an OCE please look into this ASAP?

Thanks.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've optimised the connection as requested. Please let us know how the stability compares.

Thanks

[Peter_F]

Hi,

My connection is dropping again. Could an OCE please stabilise my profile again?

Thanks.

[Michelle-TalkTalk]

Hi,

Thanks for keeping us updated 🙂

Thanks

[Peter_F]

Hi,

The connection seems stable again.

Thanks.

[Debbie-TalkTalk]

Hi Peter_F

I'm really sorry about this.

I've optimised your connection again.

Thanks

Debbie

[Peter_F]

Hi,

My connection seems to be dropping again. Could an OCE please stabilise my profile again?

Thanks.

[Karl-TalkTalk]

Hi

That's great news, thanks for letting us know.

Regards,

Karl. 

[Peter_F]

Hi Debbie,

The connection seems to be stable again.

Thanks and have a Happy Christmas too!

[Debbie-TalkTalk]

Hi Peter_F

Yes no problem 🙂

Have a good Christmas.

Thanks

Debbie

[Peter_F]

Hi Debbie,

I think this would be a good idea but I'm not going to be around much for the Xmas period so would like to do this after the new year. Can I give you a heads up closer to the time (prob early January 2022) to send out a new router?

Thanks

[Debbie-TalkTalk]

Hi Peter_F

I think we should also send a router for testing, would you like me to arrange this?

[Peter_F]

Hi Debbie,

Thanks, it seems to have stabilised again, but I'll continue monitoring to see how it goes.

Why does it seem so hard to keep up a stable connection?

Cheers.

[Debbie-TalkTalk]

Hi Peter_F

Apologies for this.

I have optimised the connection again. Please let us know how the connection compares.

Thanks

Debbie

[Peter_F]

Hello,

My broadband connection is dropping again! Its been about a week of stability and now its dropping all over again. Could an OCE please check my profile?

Thanks

[Debbie-TalkTalk]

Hi Peter_F

Ok no problem. If you do experience any further issues then please let us know and we will send you a new router.

Thanks

Debbie

[Peter_F]

Hi Debbie,

The make and model of my router is a Huawei HG533, I've had it for a few years now.

My broadband connection still seems to be stable since yesterday.

Thanks.

[Debbie-TalkTalk]

Hi Peter_F

Thanks for keeping us updated.

I've checked the connection stats again and I can see that the SNR has dropped again and this can affect the stability and performance of the connection.

Can I just check, which make and make and model of router are you using?

Thanks

Debbie

[Peter_F]

Hi Debbie,

I have been monitoring the connection for a couple of hours now, and it seems to have stabilised!

Whatever you have done seems to have worked, thanks! Could you keep my profile as it is now so I can continue to have a stable connection?

Thanks again!

[Debbie-TalkTalk]

Hi Peter_F

Thank you, please let us know how you get on.

Debbie

[Peter_F]

Hi Debbie,

Thanks, I'll monitor the connection to see if it stabilises.