Thursday morning both the phone line and broadband lost connectivity. I later found out this impacted the local area and not just myself as three Openreach engineers were working on the box five minutes from the house.
Why has our profile changed from the fibre 65 package to the lower available fibre 35 package? It was working great until the outage in the area occurred on Thursday that knocked out the telephone and broadband service.
The upload and download are now stuck. I've tried twice shutting off for 20-30 minutes as I have been told in the passed when problems arise. I now see the noise margin is way higher than it was before the area outage.
TalkTalk fault tracker still shows This fault is still in progress. We are working to get this resolved for you. However this was created while the phone line and broadband were disconnected and both are now connected and working. Just the broadband speeds are not where they should be and must be restored to what they were before the area outage happened.
Earlier unsure why but this morning the connection was lost this isn't normal behavior and never happened during day time hours and when it did happen it was overnight and many week apart.
Is this because the Openreach ticket is still open and the engineers are at work on this?
After this the speed still has not restored pre-localized outage.
After this I had switched off my modem while I go out for a walk which will result in a 40 minutes off time in the hope speed would have reset and increase my speed back to where it was before the local area outage. However nothing changed after doing this today.
On the Speed to your router page it still reports 51Mbps today, however I am only getting 40Mbps appearing on the modem statistics page.
Before the outage it was peaking at 53Mbps and I was getting a download speed-test of 48.3Mbps now I am getting a speed-test of 38.1Mbps
